The Ties that Bind: Forging Emotional Connections That Count And That Last

Marcella Bremer Leadership Leave a Comment

In order to be effective, leaders need to connect authentically with their staff and potential partners. Sales and service people need to connect with their customers. People in different silos in the same firm need to connect with and understand each other. And at a time of increasing diversity, our sensitivity to the rules of engagement across cultural, religious, age …

Listening with the Ear in the Chest By Graham Williams

Marcella Bremer Leadership 1 Comment

Listening but not hearing Perhaps, over the years since Socrates developed dialogue, Madame Rambouillet organized conversation in salons, and the heigh day of Samuel (Doctor) Johnson, the art of conversation and listening has declined. Perhaps this current age of electronic interactions will see further decline. And perhaps this is happening when better communication is most needed – not least of …